The moment you pick up a telephone, body language and visual perceptions disappear and your tone of voice becomes dominant.
For Example;
• A flat tone of voice says to the customer, “I don’t like my job and would rather be elsewhere”
• A slow pitch could translate to “Do not bother me”
• A loud voice translates to “I am angry and aggressive”
• While, A high pitch, rapid voice says, “I am enthusiastic and excited”.
Do note: The telephone is often the first or last place a customer comes in contact with an organization or company...
Therefore, Being telephone friendly is one of the least expensive and cost-effective ways to deliver better customer service.
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good post bro