All doors of the guests’ rooms in hotels lock automatically when we close them. This is designed to offer maximum security. Inside on the doorknob, there is a small button which enables the guest to double lock the door from inside for maximum security. When the door is double locked small pin shows outside, then the hotel staff will not enter the room and treat the guest room as a DOUBLE LOCKED (D/L) room. Many hotels also have chains inside the rooms for extra security at night for the
Types of Keys
Metal Keys
The traditional locks which open with metal keys and heavy key tags are attached to them with hotel name and room no. printed on the tags.
Computerised Key Cards
In the modern days, computerized key cards have replaced traditional metal keys. These keys are programmed by computers and look like credit cards and are also known as CARD KEYS. They can have magnetic strips at the back of the key card, or some have punched holes which are programmed.
Guestroom Keys
These keys are issued to the guest by the front office on arrival. The guestroom keys open a single guestroom but not the double-locked ones. Normally guest keys have heavy key tags to discourage them from taking it out of the premises.
- Master Keys
These keys open the guestrooms that are not double locked and the four levels are:-
a) Sub Master Keys/Section Keys:- These are issued to room attendants, Valets, Room Service waiters, Minibar Service staff. Usually, the key opens the door of a section of room on a floor only but not the double-locked ones. Section means 12-15 room as assigned by management to be maintained by one chambermaid/room attendant. Chambermaid/room attendant is expected to wear a gadget (waist belt) around their waist for the safety of the keys...
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