There are multiple frontends, multiple wallets in case one doesn't work then the other does. The developers and the team all live in different countries and timezones.
I was referring to the crew that you mentioned in your post. If you can't wait for 8 hours or a few minutes then you have the freedom to ask them to build a wallet and according to one of them it only costs $20.
In future if this happens you can check with alternate wallets such as one hosted and run by my team and I.
...thanks for the info.