The words you use affect the outcome of your conversation. Avoid "personal" words and phrases in difficult conversations. Rather, use words and phrases that convey action and urgency. For example, avoid saying "urgent" or "asap." Instead, use words such as "talking time" and "close of business." These words and phrases make people prioritize what's important to them by a specific time.
Change your words
You can change the outcome of your conversations by changing the words you use. When you are trying to influence people, words can make or break your conversation. One word can close a deal, persuade a person, or turn them off completely. Simple word changes can help you influence people, resolve conflict, and get the results you desire.
Change the outcome of your conversation
One of the best strategies to change the outcome of a difficult conversation is to recognize the reasons for the conversation and what you want to accomplish. Perhaps you both need more information, an apology, or some other resolution. Knowing the reason for the conversation can help you remain focused and calm, even when strong emotions arise.
Don't say anything about "personal" in difficult conversations
When it comes to having a difficult conversation, one of the most important things to remember is that it's not "personal." You need to acknowledge the other person's feelings, but don't make it personal. Whether you're angry, hurt, or unsure of your feelings, don't make the conversation about you.
Action-oriented words
When you speak, make sure you use action-oriented words. Action-oriented words make your listeners imagine themselves taking an action. They can also help you communicate your message. Use them in your CTAs. For example, use action-oriented words in the words "start free trial." They can help your listener envision themselves taking action after reading your CTA.
