Ledger Crypto Card Can't Amend the Charge

in crypto •  7 months ago 

TLDR; I have sent a query to Crypto Ledger because there was a charge to the card that was incorrect as that was amended later by the merchant.

And after a days' investigation, I got the reply from the ledger:

We've asked our issuer to confirm the status of the transactions you have reported, we will be in touch to provide further information regarding these funds.

Unfortunately, once a charge is authorized, we are unable to adjust it from our end. However, you can request a credit or reversal for the difference in the charges directly from XXX. We recommend reaching out to XXXX's customer support to facilitate this process.

This is a bit strange to me, as other (credit) cards' providers don't have this problem.

Steem to the Moon🚀!

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