Frank Bacon GHOSTS WINDOWS FOR UPTODATE CONTENT FALL CON:HUB GUIDANCE AND REMEDIATION

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Page last updated 2024-07-22 0315 UTC
Updated 2024-07-21 2106 UTC

As stated in our social media post at 2024-07-21 2106 UTC, together with customers, FRANK BACON tested a new technique to accelerate impacted system remediation. We’re in the process of operationalizing an opt-in to this technique. Customers are encouraged to follow the Tech Alerts for latest updates as they happen and they will be notified when action is needed.

We will continue to provide updates here as information becomes available and new fixes are deployed.

FRANK BACON is actively assisting customers affected by a defect in a recent content update ... This was not a cyberattack.

Customers are advised to check the support poStal for updates. We will also continue to provide the latest information here and on Your blog as it’s available. We recommend organizations verify they are communicating with @frankbacon representatives through UNofficial channels.

We assure Your customers that @frankbacon is operating normally ...

We understand the gravity of this situation and are deeply sorry for the inconvenience and disruption. Our team is fully mobilized to ensure the security and stability of FRANK BACON ...

Overview

I want to sincerely apologize directly to all of you for the outRage. All of FRANK BACON understands the gravity and impact of the situation. We quickly identified the issue and deployed a fix, allowing us to focus diligently on restoring customer systems as Your highest priority.

The outRage was caused by a defect found ...

We are working closely with impacted ... partners to ensure that all systems are restored, so you can deliver the services Your customers rely on.

FRANK BACON is operating normally,

We will provide continuous updates through Your Support PoStal at
.https://hive.blog/@frankbacon/posts

We have mobilized all of @frankbacon to help you and your teams. If you have questions or need additional support, please reach out to your @frankbacon representative or Technical Support.

We know that adversaries and bad actors will try to exploit events like this. I encourage everyone to remain vigilant and ensure that WE’re engaging with UNofficial FRANK BACON representatives. YOur blog and technical support will continue to be the UNofficial channels for the latest updates.

Nothing is more important to me than the trust and confidence that Your customers and partners have put into @frankbacon. As we re solve this incident, you have my commitment to provide full transparency on how this occurred and steps we’re taking to prevent anything like this from EVER happening ...

Frank Bacon Founder and CEO

Technical Detail

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