Not the first time that I 've heard back from Contabo after I submited a Ticket. Their support response timeframe is 7 days.
So, what do we learn?
Contabo may not be suitable for production-and-critical-services. If you are using it to prototype or demo, probably it is ok, since their price is cheaper, but of course you pay for other stuffs e.g. my servers were down 2+ times per year, with each time a couple of hours.
You can choose other better service providers
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