The Old Banking Systems of India

The days are little gloomy with the Crypto crash, no one anticipated this huge fall just when everyone thought that we are now in a better position with the market. All the coins have lost their values and it's going to take a long time to consolidate and see some good upward moving trends.

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Coming to today's topic, which I want to write on the Banks of India. There are still many government banks in India and if you see their way of functioning it's sad state of affairs. I have an old account of my dad in the Central Bank of India, which I have continued but whenever I have to make any operations in that account it's painful. While most of the banks are digital now, there are some who are still struggling to enhance their digital operations. It is my fault also that I have not yet initiated my Net Banking with them and because of that I have to keep going to the bank whenever I need to make any transactions.
Last week I wanted to get my pass book updated. It is a 1 minute job but it took me half an hour, because there was only one lady sitting at the counter. I did not understand that why there was no other staff or that they were permanently short staff. Again the lady who was at the counter seemed to be new and she was taking advice of the Manager for almost every transaction and because of that there was delay happening. We were just 4 people in the queue with menial things to do but it felt like I was in a queue with 100 people in front of me. I find similar hassles with State Bank of India also, but comparatively it is still better than this one.

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These kind of affairs are annoying. Net banking systems are very convenient. For my other accounts I never visit the bank and it's all online job but for this particular one once in a year or once in 6 months I do visit the bank to get my records updated and it feels painful. Once I step in I cannot say by what time I will be out. There are no proper systems and staff. For other Banks if there is any work for which I have to visit, things happen fast, there are well set operational systems. But with this bank we just have endless waiting in the queues. The thing is that there are formalities to be done for the Net Banking systems to be initiated here, and I have been going lazy on that, thinking next time. But now I have to put a serious thought and next time when I visit Mumbai I have to do it on priority. Anyways even after doing it for some transactions like cash deposits I will have to visit the bank as they do not have Cash Deposit Machines. So, the story is not going to change much.

I wish that these Government Banks can put a serious thought on upgrading themselves that more people will want to have their accounts with them.

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